Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in is 14:00

Check-out is 10:00

Q: Do you require a security bond upon check-in?

Yes - we require a security bond of $200.

Q: Is after hours check-in available?

Yes- there is a lock-box outside the office with a phone adjacent.

Q: Can I have a late check-out?

We try to be flexible with checking out - it depends on how many apartments need to be serviced.

Q: When do I have to pay a deposit?

Upon booking.

Q: What are the reception hours?

Monday - Friday 8:30am to 5:00pm

Saturday 9:00am to 12 noon

Sunday & Public Holidays 9:00am to 10.30am

Q: Can I book theme park tickets at reception?

Yes. Theme park tickets are $10 cheaper than buying them at the theme park. Another advantage is you avoid the queues.

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Wireless Internet is available. You need to ask for a Wi-Fi voucher at Reception upon check-in.

Q: What facilities do you have?

We have an exclusive Swimming Pool (Heated in Winter)

Heated Spa

Poolside BBQ Area 

Q: Is there car parking available?

Free, secure under-cover parking is available.

Q: Is all linen provided?

Yes.

Q: How often are the apartments serviced?

If guests stay for more than 7 days, their apartment gets a mid-service clean.

Q: Is the pool heated?

Yes.

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise?

The famous Surfers Paradise is a short bus or light rail trip away from Broadbeach.

Q: Are there shops or restaurants nearby?

Yes- there are many cafes and restaurants close by, the nearest is just 50 metres away. Fashion stores are located at the Oasis Mall and Oracle centre, just a five minute walk away.

Pacific Fair Shopping Centre (one of the largest in the southern hemisphere) is a ten minute walk, or a short bus ride.

Q: Is there public transport nearby?

There is a bus stop 30 metres from our main entrance on both sides of the road.  You can travel directly to Surfers Paradise and SeaWorld.

There is another bus stop just 100 metres away which takes passengers to the other theme parks.

Q: What local attractions are in the area?

All Theme Parks (SeaWorld, MovieWorld, Wet'n'Wild & Dreamworld) are accessed by a bus stop outside of our property.

We also have the Southern Hemispheres largest shopping centre (being upgraded) with New Style Shopping, Food and Cinematic Experiences awaiting your next visit at Pacific Fair Shopping Centre.

Q: How far away is the race track?

The Gold Coast V8's are only minutes away using the Gold Coast's new light rail system (2 minutes away)

Q: Where can I buy groceries locally?

Oasis Shopping Mall is three blocks from Aruba Beach Resort and there is a large Woolworths store there.  Round the corner there is an IGA store.

Q: How close is the Gold Coast Convention Centre?

The Convention Centre is just a short 3 minute stroll away.